We, Sutherland Technologies Private Limited ("We", "Us", "Our", “Company”), offer a unique 3D-enabled digital menu card service under the brand name “3DMenu” for restaurants and food establishments. Our services include the provision of customizable 3D digital menus, integrated with various features such as real-time updates, interactive interfaces, and seamless integration with existing point-of-sale systems. The Company has created and owns the 3DMenu Platforms and licenses the use of the same under various subscription models for a Subscription Fee.
The subscription to the 3DMenu Platform and additional value-added services (“3DMenu Subscription”) is subject to our Terms of Service, which you (referred to as “You”, “Your”, or “User” as the context requires) agree to at the time of subscription. You may select a 3DMenu subscription plan of your choice and make payment according to the available payment methods for different 3DMenu subscription plans.
You are required to pay a subscription fee as per the 3DMenu Subscription plan subscribed by you (“Subscription Fee”). The Subscription Fee for 3DMenu is non-refundable, except as expressly set forth in these cancellation and refund terms (“Cancellation & Refund Policy”). Taxes may apply to the subscription fee. Your paid 3DMenu Subscription will be activated only upon successful payment of the Subscription Fee through the 3DMenu Platforms according to the applicable subscription plan you have chosen.
You may cancel your paid 3DMenu Subscription at any time by contacting our customer support team. If you cancel the 3DMenu Subscription within 10 business days of signing up, we will issue a credit note to you and refund your full Subscription Fee, provided that we may deduct the value of any 3DMenu services utilized by you during this period.
If you cancel the annual 3DMenu Subscription at any other time, we will refund your Subscription Fee on a prorated basis, deducting the value of the services utilized since your subscription started. For monthly 3DMenu Subscriptions, the subscription fee will only be refunded if no services or benefits have been used since payment.
We may, at our discretion, change the Terms of Service as well as this Cancellation & Refund Policy, or any aspect of the 3DMenu Subscription, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.
We may terminate your 3DMenu Subscription at our discretion without notice. If we do so, we will issue a credit note and provide a prorated refund based on the remaining term of your then-current subscription, whether annual or monthly. However, we will not give any refund for termination related to conduct that violates the Terms of Service or any applicable law, involves fraud or misuse of the 3DMenu Subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with the Terms of Service or this Cancellation & Refund Policy will not constitute a waiver of any of our rights.
For any refund requests, we will process the refund within 7-10 business days of receiving the request for domestic clients (India). For international clients, the refund will be processed within 15-20 business days.
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN CONDITIONS OF USE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE 3DMENU PLATFORMS. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST SUBSCRIPTION FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR 3DMENU SUBSCRIPTION.